Kersten Smith
User Researcher and Interaction Designer
I am a user researcher with a passion for qualitative research and user-centered design, holding both a master's in Human-Computer Interaction (HCI) and degrees in computer science and financial mathematics. With over a decade of customer service experience, I’ve gained insight across various industries, honing my ability to empathize with users and translate their needs into actionable solutions.
In my work, I focus on delivering research that drives impactful designs, especially in agile environments. I have a deep commitment to understanding diverse user groups, including vulnerable populations, and ensuring technology is accessible, intuitive, and aligned with real-world needs.
Let’s connect to explore how thoughtful research can lead to innovative and inclusive design.